We want you to be able to buy with confidence, so we give you a full 30 days to change your mind. This is longer than the 14 days required under EU consumer law.
30-day right of return
You may return your order within 30 days of the delivery date for a full refund of the product price. You do not need to give a reason.
Condition of returned cards
NFC cards can only be resold if they are unused, so we ask that returned cards are in the condition you received them:
- The 3M adhesive strip on the back is still covered by its liner
- The protective film on the front is still in place
- The card has not been written to or programmed
You are welcome to open the packaging and inspect the cards. You are only liable for any loss in value caused by handling that goes beyond what is needed to establish the nature and characteristics of the product.
Partial returns are fine. If you have used part of a bundle, return the remaining unused cards and we will refund those.
How to return an order
- Email us within 30 days of delivery with your order number and how many cards you want to return.
- We reply within one working day with the return address and instructions.
- Send the cards back within 14 days of telling us you want to return them.
Please contact us before sending anything back. Returns that arrive unannounced take considerably longer to process.
Return shipping costs
You pay the cost of returning the goods to us. We recommend sending returns with track and trace, because the parcel is your responsibility until it reaches us.
If the cards arrived damaged, faulty, or we sent you the wrong item, we pay the return shipping. In that case, send us a photo by email first and we will arrange it.
Refunds
We refund within 14 days of receiving your return, or sooner. Refunds go back to the original payment method. You will not be charged for the refund.
We refund the product price plus the standard outbound shipping cost you paid. If you chose a faster or more expensive delivery option, we refund the standard rate. On a partial return, we refund the price of the returned cards.
We may wait to refund until we have received the return, or until you have supplied proof that you sent it back.
Faulty or damaged goods
If a card does not work, arrives damaged, or does not match its description, contact us. You have the statutory rights of conformity under EU law, and these apply on top of the 30-day return period described above. We will replace the item or refund it, at your choice, and we cover the shipping either way.
Contact for returns
Email us with your order number in the subject line and we will reply within one working day. Contact details are on our contact page and in the footer of every page of this store.